Sector
Banking operations

Gender
Female

Date of Birth
16-03-1976

Visa Type
Freelance Visa

Visa Expiry Date
16-09-2025

Academic Level
BSc Hons in Business Computing

Sponsor Visa Expiry Date
16-09-2025

Experience
18 years

Languages
English, Hindi, Gujarati

Skills
Strategic Planning | Risk & Compliance (AML/KYC/EDD/FATCA/CRS) | Credit & Lending Operations | Client Relationship Management | Process Optimization | Data Analysis | Business Support | Team Leadership | Regulatory Governance | Project Management | Report

Work Experience
PROFESSIONAL EXPERIENCE • FINTREK MARKETING, Abu Dhabi, UAE – Emirates NBD Processor – Credit Cards, Personal Loans & Auto Loans | Feb 2022 – September 2025 - Process and validate PL/Auto loan and credit card applications through digital platform ensuring 100% policy compliance and KYC accuracy. - Manage Processing Fees for auto loan clients. Ensure customer receives LPO on time. Creating online mortgage for the customers with ADP and RTA. Supporting for DDA setup for non-banking clients. - Call verification done for all products – Credit Cards/Personal Loans/Auto Loans - Maintain MIS reports tracking approvals, performance metrics, and turnaround times. - Handle end-to-end customer service and issue resolution, improving client satisfaction scores. Key Result: Reduced loan processing time by 20% through process streamlining and better interdepartmental coordination. • CONDOR MEDICAL WASTE TREATMENT CO., Abu Dhabi, UAE Customer Service Officer | Mar 2021 – Sept 2021 - Managed customer service for home isolation waste management during COVID-19 in coordination with the Department of Health. - Ensured 100% accuracy in Estijabah data updates and report submissions. Achievement: Awarded Certificate of Appreciation for frontline service during the pandemic. • FIRST ABU DHABI BANK (FAB), Abu Dhabi, UAE Executive Assistant – Head of Performance & Planning | Oct 2018 – Jun 2020 - Coordinated executive operations, meetings, and cross-departmental communication for leadership teams. - Managed scheduling, reporting, and presentation materials for strategic initiatives. - Manage office supplies, ensure smooth operations Achievement: Created and implemented a standardized presentation deck used across FAB departments. Sales Support Officer – Personal Loans / Credit Cards | Sep 2013 – Oct 2018 - Supported sales and credit teams in evaluating profitability, preparing proposals, and monitoring performance. - Oversaw end-to-end processing of personal loan applications and customer onboarding via Ultimus system. - Customer checks done on AECB/CBUAE/Cheque Bounce check/Internal Blacklist check/World check - Implemented a “Clean Desk Policy” resulting in a zero-error approval process. - Trained and supervised over 20 staff, enhancing productivity and operational efficiency. - Created tracking dashboards to monitor TAT compliance and improve process transparency. • CITIBANK, Abu Dhabi, UAE Business Support Officer – Credit Cards / Personal Loans | Nov 2010 – Sep 2013 - Conducted credit analysis and loan compliance reviews for high-value clients. - Prepared periodic performance and risk assessment reports for senior management. - Won EMEA Award for Outstanding Support & Service (2012). - Developed MIS tools for tracking sales contests and performance payouts. - Supported underwriting of credit extensions and client portfolio growth. • FIRST GULF BANK, Abu Dhabi, UAE IT Support Engineer | Dec 2007 – Jan 2009 - Managed IT support operations for banking systems (T24, CRM, HRMS). - Ensured zero downtime through proactive issue resolution and escalation. • Earlier Roles: HSBC Bank – Quality Assurance Advisor (Jul 2007 – Dec 2007) ABN AMRO Bank – Service Head, Van Gogh Preferred Banking (Jul 2004 – Jan 2006) Standard Chartered Bank – Sales Coordinator

Description
Award-winning Banking and Compliance Professional with 18+ years of progressive experience across UAE’s leading banks, including First Abu Dhabi Bank, Citibank, and HSBC. Proven track record in credit card operations, lending, risk governance, and client